Return & Refund
At Animesexdolls, we are committed to providing our customers with high quality products and the best service. The following discusses our guarantee of product quality, policy regarding order cancellations, refunds and returns. By knowing these policies, you can buy anime sex dolls at Animesexdolls with confidence. Your absolute satisfaction is our top priority. If you have any questions, please do not hesitate to contact our dedicated customer support team.
100% Satisfaction Guarantee
As an authorized retailer of multiple sex doll brands, all of our sex dolls here are made of high-quality TPE/Silicone, 100% non-toxic, and medical-grade, premium quality guarantee.
We strictly control the manufacturing process of the doll and double-check before delivery. When you receive your sex doll, be sure to check the doll carefully to make sure it is in good condition. If you find any quality problem caused by non-human factors such as breakage, please take a good picture, don’t use it, and contact us at [email protected] within 14 days. It has been confirmed that there is a quality problem with the product. We will return or replace the other doll.
Order Cancellations
Order processing starts within 12 hours of receipt of your payments — the factory begins work on your customized doll or our team begins to pack your in-stock doll. This means that materials are purchased, time is pre-allocated and costs are incurred. We may not meet our delivery guidelines if we did not work to such strict time constraints.
So, please make sure your order is correct before you hit the submit button.
- (a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee).
- (b). Cancellations made within 12-24 hours of purchase will incur a 10% cancellation fee to cover our costs.
- (c). Cancellations made after 24 hours of purchase will be subject to a 20-30% cancellation fee as further production and time costs have been incurred.
- (d). If we have finished your doll（Usually takes 2-5 days） and you insist on canceling your order, 50% will be charged.
- (e). In another case, we not only finished your doll but also shipped it, then the order will not be canceled, please understand.
This amount will be deducted from the refund processed to your card in the event we have already processed your credit card for shipping.
Damages & Warranty
We do not offer refunds for any other reason other than a product damaged on arrival.
Wrong Dolls
When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check to our factory and shipping carrier, and arrange a new replacement for you.
Damaged Dolls
You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depends on how severe damage it is. For slight damage, we will provide all the necessary kits to help you fix the item.
So you must inspect it from head to toe before using it on receipt of the doll. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible including any images and videos, in which case email us at [email protected]. We can then work to resolve the issue.
If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.
We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
What is not covered under the guarantee?
- User damage – All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. Any suspicious and user-generated damage will not be covered.
- Used Dolls – Any dolls which have been used will not be eligible under the guarantee.
- Skin imperfections – It’s normal that the skin color looks slightly different on computer screens versus the one you receive.
- Finger & Toe Nails – The nails on the dolls may become loose during shipping or afterwhile you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use lash & nail glue to re-attach it.
- Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with lash & nail glue by yourself.
- Makeup Difference – We have made our efforts to re-create the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100%. Every doll may differ slightly from the picture. In the rare event, you don’t like it, you can remove the makeup and create makeup as you prefer.
If you have any problem with your order, please contact us via live chat, or send an email to [email protected].
